Phantasy Star Online 2

[Goat]

Ok I just figured out what I was doing wrong.
1. My Sega ID is registered as sirius140 not Sirius140
2. had to register the game itself under my ID, also people who say the catchpa is in katakana, it isn't, it's hiragana
3. maintenance period

Well I've started playing and now I've got one question:
Where the hell are the shops? (i.e. weapons, armor)
My character's name is Blood Falcon. and I'm under the impression that double jumping is possible.

It used to be katakana, and sometimes with hira at the same time. I play at Ship 10 though; I prefer a niche english community, unlike Ship 2.